ORDER PROCESSING
Please allow 1-2 days to process your order. Expect an email within timeframe to let you
know your order is on the way!
LOCAL DELIVERY
Orders placed before 12 p.m. during store hours weekdays [8:00 a.m. – 5:00 p.m.] will be delivered the same
day. Orders placed outside of these hours will be delivered the next day we are open.
When your order is ready for delivery, you will receive an email with real-time tracking
information.
SHIPPING ADRESS
We will only ship to addresses provided in the billing address or shipment address provided during your purchase.
Please ensure correct addresses and reachable phone number are provided when completing your order. We do not ship to P.O Boxes (Post-Office Box) and only to valid legitimate shipping addresses.
We will not be liable in the event of an incorrect shipping address is provided and goods are returned to us.
All re-delivery of goods to you will be charged for a associated shipping charges which will be disclosed upon request for a second delivery attempt.
ESTIMATED TIME OF DELIVERY
-3 to 5 working days for delivery within Peninsular Malaysia
-5 to 7 working days for delivery to Sabah and Sarawak.
REFUNDS, RETURNS AND EXCHANGES
We accept returns up to 3 days after delivery, if the item is unused and in its original
condition and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible
at admin@zelmacollection.com with your order number and a photo of the item’s condition. We
address these on a case-by-case basis but will try our best to work towards a satisfactory
solution.
If you have any further questions, please don’t hesitate to contact us at admin@zelmacollection.com.
.